We have a 5-day refund policy, which means you have 5 days after receiving your item to request a return with reasonable cause.

To start a refund, ensure you have your payment receipt for your order & order number then you can contact us at mb.silky@mountburninfarms.com.

Refunds will be issued at the discretion of management on a case-by-case basis.

Please reach out to us to inquire about a refund atmb.silky@mountburninfarms.com

We ask that you speak with us before initiating any kind of dispute or chargeback.

We vehemently challenge all credit card payment disputes and have a system of documentation in place sufficient enough to convince credit card providers that a dispute is not warranted.

Repeated disputes are prohibited and might be handled legally.

Seriously, reach out to us first and we’ll do what we can to make everything right. (Remember, buyer’s remorse isn’t a vaild reason for a refund with these products.)

Once a determination of a refund has been made, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account / wallet account again .

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mb.silky@mountburninfarms.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.